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How to use the Updated Metadata Outlook add-in

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4 comments

  • Lmiller

    My computer still freezes when the new metadata scrubber opens. The drop-downs don't function and I need to use task manager in order to close out. 

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  • Tech Team

    Thanks for letting me know, Laura. I have created a ticket linked to your comment. I will talk to DNI to see what they say.

     

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  • Caitlin Madden

    I got a message this morning that the metadata trial had expired and now I can't send emails with attachments externally. Do I need to install a plugin or something?

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  • Tech Team

    Thank you for letting me know! Here is what you can do for now:

     

    Hi Attorneys and Paralegals,

     

    So sorry, the company who was supposed to install our software for some reason did not transfer us off the trial and onto the actual software. This means that until they install the software, we all need to disable the metadata add-in. DNI is working with the Metadata Company to get this installed ASAP.

     

    Here are the instructions for disabling the add-in: https://hq-law.zendesk.com/hc/en-us/articles/360022286111-How-do-I-enable-or-disable-an-add-in-in-Outlook-

    This same process will also work for enabling the add-in once the software is fully installed. I will update you as soon as I hear the software is ready to go.

     

    Let me know if you have any issues! Thanks!

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